FAQs

Below are the frequently asked questions from our customers. For questions not answered, please contact us at business@mountup.com

Pre Sale Questions

MOUNTUP mounts are compatible with most devices. Please let us know your TV or monitor model # and the mount model #. We will check if they are compatible.

Please let us know what parts are missinG and your mount model # and the device model #. We will check the compatibility first and then send you the link to make a purchase

Please send us an email with the SKU, quantity, full shipping address, device model, installation type, and payment method to business@mountup.com

No. Currently we only ship to US 48 States.

After Sale Questions

Please refer to the user manual and try the solotion below.

1. Loosen the tilting bolt.

2. Hold the bottom of monitor with one hand and adjust to determine your desired tilt angle.

3. Retighten the tilting bolt to fix the intended angle.

If this method doesn't work, please contact us with your monitor mount model # and the monitor model# to help us check. Videos or photos showing the issue is appreciated.

Please try the solotions below.

1. If the arm keeps falling dowm, turn the inside screw counterclockwise(“+”direction) to increase gas spring tension until the arm can stay as intended.

2. If the arm keeps rising up, turn the inside screw clockwise(“-”direction) to decrease gas spring tension until the arm can stay as intended.

Note: For how many circles the screw should be turned, please refer to the user manual.

If this method doesn't work, please contact us with your monitor mount model # and the monitor model# to help us check. Videos or photos showing the issue is appreciated.

In order to ensure the stability of the product, the rotation axis of the product is set with tightness. It will be difficult to rotate it directly by hand. Please install the monitor first, hold both sides of the monitor with both hands, and then rotate the display.

If the order hasn't been shipped, it can be canceled. If the order has been shipped, it can't be canceled.

Please contact us with your order #. We will send you instructions to return the item back. After we receive the returned item, we will refund the order within 24-72 business hours.

Please let us know your order # and the full shipping address. We will send you the concrete wall anchors.

Please let us know your order #, shipping address and what parts are missing. We will send you the missing pieces.

Questions not answered? Contact Support